ASSESSMENT OF THE QUALITY OF SERVICES IN THE MANAGEMENT OF CITY PASSENGER TRANSPORT

Abstract

Introduction In modern conditions, the role of urban passenger road transport in the general transport system of Odesa is steadily growing. Automobile transport saves passengers’ time, develops the productive forces of society, and improves the cultural and household services of the population. Therefore, increasing the efficiency of the use of rolling stock and improving the quality of passenger service due to the rational organization of combined forms and modes of communication on city bus routes of the transport network of the city of Odessa is relevant. Purpose. The purpose of the article is the determination of the stages of the formation of a system for assessing the quality of passenger transportation in cities by the method of calculating the integrated indicator of the quality of passenger transportation on the urban passenger transport route, taking into account the parameters of the technological process, and setting the task of determining such a level of transportation quality that would correspond to the financial capabilities of the municipal authorities. Results. Designing the parameters of the transport process of transporting city residents should be aimed at creating a comfortable environment and developing territories. Accordingly, decision-makers in the field of the organization of passenger-fat transportation should take into account the influence of transportation parameters on changes in the quality of passenger transport services. The conducted studies of the significance of the characteristics of the quality of the transport process of transporting fat passengers by city public transport allowed us to establish the most significant characteristics that should be used during the formalization of the indicator of the quality of passenger transportation on the route of urban passenger transport. To plan the level of quality on urban passenger transport routes, it is advisable to take into account the indicators of the transport process of transporting the population, with the ability of transport enterprises to control the achieved level. The proposed integrated indicator of the quality of passenger transportation on the urban passenger transport route includes actual and rational values of the length of the run, the movement interval, the technical speed and the number of passengers in the vehicle cabin. To ensure the necessary level of quality, which the municipal government wants to achieve, it must provide appropriate financial support. Conclusions. In this article we show, that the design of the parameters of the transport process of transporting city residents should be aimed at the formation of a comfortable environment and the development of territories. It is shown that planning the quality of the passenger transportation process should be based on the parameters of the specific process. This will allow the municipal authorities to take into account specific indicators that they will be able to provide with their rolling stock when selecting carriers for each route. Studies of the significance of the quality characteristics of the transport process of transporting passengers by city public transport have been conducted. The proposed integrated indicator of the quality of passenger transportation on the urban passenger transport route includes actual and rational values of the length of the journey, the movement interval, technical speed and the number of passengers in the vehicle cabin. In order to ensure the necessary level of quality, which the municipal government wishes to achieve, appropriate financial support must be provided.