EVALUATION OF FREIGHT CUSTOMS COMPLEXES’ SERVICE USAGE EXPEDIENCE IN INTERNATIONAL ROAD TRANSPORTATION
Abstract
Introduction. Freight customs complexes’ operation expedience in Ukraine as a whole as well as in a separate region depends on the demand for customs and logistic services generated by entities engaged in foreign economic activities. Purpose. The purpose of the article is to analyze the use of freight customs complexes’ services in international road transportation. Results. The paper analyzes behavioral strategies pursued by subjects in the market for transportation services. Based on the research findings, it is found that the domestic market is characterized by a rapid transition from strategies focused on the cost of services, to understanding the need for quality service with a high degree of reliability. The authors conduct an expert assessment of stakeholders’ feedback on the experience of cooperation with freight customs complexes from the standpoint of customers’ needs. 676 specialists participated in the survey, including 160 consignees, 320 shippers, 74 customs brokers, 67 carriers, and 55 freight forwarders. We carried out the analysis of the stakeholders’ feedback on the experience of cooperation with freight customs complexes using mathematical statistics methods, the methods of primary data analysis and the variance analysis in the Statistica program. Conclusions. It is established that the enterprises that have experience of cooperation with freight customs complexes express a fairly high degree of satisfaction with the level of customs and logistics services. The data that the authors obtain in the analysis will make for the development of recommendations for Ukrainian customs authorities on interaction with infrastructure facilities and stakeholders of customs and logistics services.
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